Friday, October 21, 2011

Yet More of The Same Old Flannel!


So our managers have been, and gone, while we wonder was it all worth while! We remain frustrated and ignored, while they persist in the same tired old smoke screen of denials and excuses that we have heard so very many times before.
It all gets so tiresome and boring while so appallingly predictable!
They have promised yet again that improvements are on the way, we will have the long awaited works attended too very soon and service levels will be improved.
(I have been here since 2004 and have heard the same story annually!)
When any of these promises materialise I will be so very happy to publicise the fact, but, until then, well we will wait, patiently, being unable to do naught else, but we do, all of us here, hope it does happen in our lifetime. Please!
We have made our feelings clear; they said they appreciated how we felt, promised to look into whatever has gone wrong and to rectify matters as soon as possible.
We, on the other hand, are again most definitely NOT holding our breath! We have heard it all before and doubt very much they remembered all that was discussed any longer than it took them to reach the main door on their way out!
For now then, if any of you are contemplating buying a home on a lease within a Supported Housing scheme managed by Genesis Housing Association, be very wary friends, bear in mind all you have read here and in my previous blogs!
If Genesis wakes up I will be happy to publicise the fact, I promise, and I do keep my promises!
Again, I remain,
‘The Estate of W. F. Richards.’

Sunday, October 9, 2011

Genesis' Indegestion.


Well we have heard from Genesis Housing Association. Or we have heard from someone in their offices that appears to believe we here are as daft as he! It is obvious all the training he has had came from is redundant predecessor! (We read his style!) Could almost be his mentor writing the letter it is so familiar. Same style, almost the same wording, and most definitely the same contemptuous style of his predecessor!
Unfortunately this young (?) man so obviously  has not followed recent history here at Lucam Lodge, neither does he know that we are just a little too long in the tooth to swallow the excrement he is so keen to feed us!
I really do feel that all those people in the Genesis organization, new old or recycled, could really learn far more if ever they all, just once, boarded a charabanc one fine day for a day trip out into our little corner of the Essex countryside, not necessarily for a picnic, though I am sure we could arrange something between us, but to spend a little time getting to know us here.
They would be surprised to find that we most definitely do not meet their preconceived and ill founded vision that is apparently of geriatric old codgers awaiting St. Peter’s welcome through those pearly gates. We are not sitting around awaiting the next handout from Genesis or anyone else, but, while trying to avoid belittling those less fortunate than ourselves, we do not, and hopefully, never will consider ourselves in need of the ‘social housing’ Genesis is so accustomed to providing.
We all enjoy ourselves here, take pride in ‘doing’ for ourselves as well as being a help to our friends and neighbours as much as we can while respecting each other’s privacy and space. We all take pride in our community, we are all proud to be members of our community!
Possibly most important is the fact that we, the leaseholders at Lucam Lodge, are united in having an unfaltering respect for each other, and, in spite of all the indications to the contrary, we do hope, one day soon, to receive a similar respect and courtesy from Genesis Housing Association and the people employed therein! I mean, well, we do help to pay their wages, we are not here in ‘supported’ housing to support them, but, as we see it, they are there to support us! Or is that yet another misconception?
Now, we beg you, please, lose the attitude! We are not stupid! Stop giving out all that guff! It did not wash before and it certainly will not now, so please explain to everyone here just how Genesis Housing Association is compelled by law to accept the lowest bid on a tender, when the next, more expensive, bid might well have been just as acceptable if, as it was, based on quality and service. We would love to know. And while you are at it, just who do you imagine could have legally, challenged the acceptance of a higher bid?
Do all your letters exit your rectum young sir?
Also (yes there is more), if you were so compelled to accept the lowest bid, maybe you would be so good as to explain (I really do hate to ask as they are the one part of Genesis organization that provides a good service!) but with Shenstone bidding one of the highest prices, how did they get our gardening? We heard of no objections there!
(Oh yes silly me, they are ‘in house’!)
To date Genesis has done nothing towards showing they are at all capable of managing leasehold properties. Considering it is such a low percentage of their business perhaps it would be to all our benefit, leaseholders and Genesis both, to consider a totally different arrangement. It is patently obvious that Genesis is totally unfit for purpose where managing leasehold property is concerned.
While that is offered up for your consideration it would be just fabulous to get some maintenance done, maybe even get to see some of you managing our lives, but, whatever, we are not holding our breath, any of us, but a surprise or two could brighten our days,
In the meant time, please stop trying to treat us like idiots!
My father, bless him, used to say to me “Son, I have only one good eye, but with that I can see right through you!” 
We see right through you too sir!
I have written this blog, and will continue to do so until I and my neighbours are treated with respect and are listened to by Genesis Housing Association.
I remain, rather annoyingly,

‘The Estate of Mr. W. F. Richards’.
(and how much longer is that going to run I wonder?)

Monday, October 3, 2011

Deafened by the Silence!

Have you ever noticed deafening silence can be? Particularly if you are waiting to hear something?
We are waiting, here, at Lucam Lodge, we are waiting to hear something more than 'nothing to do with us!' which is what we appear to be getting from Genesis Housing Association now.
I wonder what their response would be if we took the same line with their need for our contributions to their service charge?
We are now being told that they did not know we were leaseholders here (?) the person originally  cited as being the responsible person in regard to our lift and maintenance problems is not so now, being an administrator (?) with nothing to do with us or our lifts (?)
(Yes I know, too many question marks! Exactly how we feel!)
So, that person being an administrator one would naturally assume they are able to read, write and maybe even find the ability to use a telephone (?)
With such skills to hand I would have thought they would have been quite capable of a; referring our queries to the proper desk, b; contacted my neighbours correcting our misunderstandings, thereby c; complying fully with the Genesis HA code of conduct!
The whole mess may possibly have been long sorted by now too!
As it is we are now awaiting a response from yet another unknown entity.
Ah well, at least the sun is shining!

Enjoying our late summer sunshine, totally without any thoughts of Genesis,
 for a short while at least!